Privacy Policy

1. Who we are

This Privacy Policy explains how Tumo ("Tumo", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit tumo.com.au, purchase products from us, contact us, or otherwise interact with our business.

Tumo is an Australian retail and distribution business based in Sydney, Australia. We are an official Australian retailer of Neuro® products and we ship orders from our Sydney distribution operations.

2. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

  • your name
  • billing address
  • shipping address
  • email address
  • phone number
  • order details
  • transaction details
  • payment-related information
  • account information
  • correspondence with us
  • enquiries, support requests and complaint details
  • information you provide through our contact form
  • marketing preferences
  • device, browser and website usage information

We may also collect information generated through your use of our website, including IP address, browser type, device information, pages visited, time spent on pages, referring websites, and interactions with our store.

3. How we collect personal information

We may collect personal information in several ways, including:

Directly from you
when you place an order, create an account, fill in a form, subscribe to marketing, contact us by email or phone, request support, submit a return request, or otherwise communicate with us.

Automatically through our website
through cookies, pixels, analytics tools, server logs and similar technologies when you browse or interact with our online store.

From service providers and transaction partners
including website platform providers, payment processors, fraud prevention providers, shipping and logistics providers, customer support systems, and other providers involved in running our online retail business.

4. What this policy applies to

This Privacy Policy applies to your interactions with Tumo in connection with our online retail business, including the sale of Neuro® gum and mints through our Australian website.

5. Why we collect, use and hold personal information

We may collect, hold, use and disclose your personal information for purposes including:

  • processing and fulfilling your orders
  • confirming payments
  • delivering products to you
  • sending order confirmations, invoices, shipping updates and tracking details
  • communicating with you about your order, enquiry, return or support request
  • responding to complaints or product issues
  • maintaining your customer account
  • improving our website, store experience, service and product offering
  • detecting, investigating and preventing fraud, abuse or security incidents
  • performing analytics, reporting and business administration
  • complying with legal and regulatory obligations
  • sending promotional or marketing communications where permitted by law

6. Website platform, payments and checkout

When you place an order, your payment and checkout information may be processed through third-party commerce and payment service providers. Depending on how you choose to pay, these providers may collect and process your payment details directly. We do not store your full payment card details on our own systems.

We may receive limited transaction information from these providers, such as payment confirmation, order value, transaction status, billing name, and the last few digits of a payment method where relevant for support or fraud prevention.

7. Delivery, fulfilment and shipping information

To fulfil your order, we may disclose personal information required for delivery and logistics, such as your name, shipping address, phone number, email address and order reference details to shipping carriers.

8. Cookies, analytics and similar technologies

We may use cookies and similar technologies to:

  • keep our website functioning properly
  • remember cart or session details
  • understand website traffic and usage behaviour
  • improve website performance and customer experience
  • help measure the performance of marketing campaigns
  • support remarketing or advertising activities

Your browser may allow you to block or manage cookies. However, disabling cookies may affect the operation of some parts of our website.

9. Direct marketing

If you subscribe to receive updates or promotional communications from us, we may send you marketing messages about products, offers, promotions, store updates or related content.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email, or
  • contacting us using the contact details in this policy.

We will process opt-out requests within a reasonable time.

10. Disclosure of personal information

We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • website and e-commerce platform providers
  • payment gateways and payment processors
  • fraud detection and security providers
  • shipping, warehousing and logistics providers
  • customer service and communications providers
  • IT, hosting, cloud storage and software service providers
  • analytics and advertising providers
  • professional advisers such as lawyers, accountants and insurers
  • regulatory bodies, law enforcement agencies, courts or government authorities where required or authorised by law
  • parties involved in a business restructure, sale, merger or acquisition

We do not sell your personal information as a standalone asset to unrelated third parties for cash consideration.

11. Overseas disclosure

Some of the service providers we use to operate our online store may store or process data outside Australia, including in jurisdictions where their servers, infrastructure or support teams are located.

Where we disclose personal information overseas, we take reasonable steps to work with reputable providers and to ensure your information is handled in a manner consistent with applicable privacy obligations.

12. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • SSL or encrypted website connections
  • secure third-party commerce infrastructure
  • restricted internal access to personal information
  • password and account controls
  • administrative safeguards
  • monitoring and fraud prevention measures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • complete transactions and fulfil orders
  • provide customer service and support
  • keep business and tax records
  • comply with legal, accounting and regulatory obligations
  • resolve disputes and enforce agreements

When personal information is no longer reasonably required, we take reasonable steps to destroy it or de-identify it where appropriate.

14. Access and correction

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.

We may need to verify your identity before actioning your request. In some circumstances, we may refuse access where the law permits us to do so, but if that occurs we will explain the basis for the refusal where required.

15. Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us using the contact details below.

Please provide enough detail for us to investigate your concern properly. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

16. Third-party websites and services

Our website may contain links to third-party websites, services or policies. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with your personal information.

17. Children

Our website is intended for general consumer use in Australia. We do not knowingly collect personal information from children in circumstances where consent is required and has not been validly given.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, suppliers, legal requirements or privacy practices. 

19. Contact us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Tumo
Email: sales@tumo.com.au
Phone: 02 9158 3217
Postal Address: PO Box 3159, North Strathfield NSW 2137, Australia
ABN: 35 515 898 551